Privacy Policy

PIPEDA-compliant · Last updated: 2026

Mode IPTV Canada respects your privacy. This policy explains what we collect and how we handle it, in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Information we collect

• Contact details you provide (name, email) when you order or contact support.
• Payment reference associated with your Interac e-Transfer (we do not store banking credentials).
• Basic technical data (such as IP address and device type) processed by our edge provider to deliver and secure the service.

How we use your information

To activate and support your subscription, process payments, prevent fraud and abuse, and respond to your enquiries. We do not sell your personal information.

Live Support chat

Our Live Support chat (/support) is provided via supportiptv.ca. To keep your conversation secure and linked to you across devices — and to help prevent fraud — when you start a chat we process the mobile number you enter, a device signature (a one-way hash of browser/device characteristics such as user agent, screen size and time zone), and your IP address (captured automatically by the connection). This lets you resume the same conversation simply by re-entering your number. We use this only to operate support and deliver your subscription, and we do not sell it.

Cookies & tracking

Our marketing and content pages use no advertising or cross-site tracking cookies. Interactive pages (checkout and Live Support) use JavaScript and local browser storage solely to function — for example, remembering your Support number on your own device.

Data retention

We keep personal information only as long as necessary for the purposes above or as required by Canadian law, after which it is securely deleted.

Your rights under PIPEDA

You may request access to, correction of, or deletion of your personal information, and withdraw consent, by emailing help@supportiptv.ca. You also have the right to contact the Office of the Privacy Commissioner of Canada.